Refund Policy

1. Free Trial

All new users get a 7-day free trial with zero payment. No refund needed — just cancel before the trial ends.

2. 7-Day Money-Back Guarantee

• Applies to your first paid subscription only
• Request within 7 days of payment date
• Full refund, no questions asked
• Processed within 24 hours; funds in 3–10 business days

3. When Refunds Apply

• Within 7 days of first payment
• Service not working as described
• Technical issues unresolved within 48 hours
• Duplicate or erroneous charge

4. When Refunds Do Not Apply

• Requests after 7 days
• Renewal payments
• Change of mind after 7-day window
• Account terminated for ToS violation

5. How to Request

1. Email support@nixie.in

2. Include your registered email and Razorpay order ID

3. We confirm and initiate within 24 business hours

6. Processing Times

• UPI / Net Banking: 3–5 business days
• Credit / Debit Cards: 7–10 business days
• Wallets: 2–3 business days

7. Your Data After Cancellation

Data is exportable for 30 days post-cancellation. After 30 days it is permanently deleted and unrecoverable.